Customer Reviews

I had an outstanding experience with the parts and service team! Everyone we dealt with was extremely courteous, knowledgeable, and helpful. They went above and beyond in helping us get a replacement to a lost key fob in a compressed timeframe since the vehicle was needed for an out-of-state trip. Will definitely use them for future vehicle needs.

First off, I hate going to dealerships for service, as I can do most things myself. We were traveling through on our way back home from vacation when I had a sudden front end issue with our truck. After the first shop failed to find an issue, I called Sheryl with Banner Ford and she was able to get me in right away so we wouldn't be stranded over the weekend. They quickly determined the front right hub was coming apart and got it changed quickly to get us back on the road. They had me out the door in less than 2 hours. Being a dealership, the prices are severely overinflated as I could have bought the part elsewhere for almost half the price. The only reason they get 4 stars instead of 5 is the price, but I am still very thankful for the quick turnaround and overall service that Sheryl and the mechanic provided.

We had an issue with our truck while traveling through the area pulling our fifth wheel trailer. I called and Sheryl told us to bring it right in. We did and they looked at the truck immediately and, after some repairs, our issue was resolved. A huge shout-out and thank you to Sheryl and technician Sammy for your prompt and courteous service. You are the best!!! Thank you from the Canadians!

Good coffee

I had my wife's 2020 Explorer and my 2018 F150 serviced yesterday. I used the concierge service to pick up and drop off my vehicles. The drive was Alvin and he is just fantastic. The mechanic found some issues with my wife's car that could have been really bad, but they caught it and repaired it. My truck's rear tire has a nail in the sidewalls on the inside of the tire. I didn't even know about it. It will be fixed on Monday. They had to order the tire. But the biggest standout for me was the service advisor, Rachel Chandler. She is absolutely the best person they have. She kept me informed every step of the way. She is the epitome of customer service and professionalism. I want to thank all the people at Banner Ford that was involved in my experience yesterday.

⭐⭐⭐⭐⭐ Five-Star Service Banner Ford I want to give a huge thank you to the entire team at Banner Ford for the outstanding service they provided for my 2014 Ford Explorer, “Black Beauty.” As someone who is passionate about the automotive industry and working toward becoming an automotive technician, I truly appreciate technicians and service professionals who take pride in their work, communicate clearly, and properly diagnose vehicles instead of simply treating symptoms. I brought Black Beauty to Banner Ford after experiencing ongoing alignment concerns following suspension work. From the moment we arrived, we were treated with respect, professionalism, and genuine care. A special thank you goes to Mr. Kenny, a technician with over 40 years of experience in the automotive industry. Kenny performed a full vehicle inspection (FEA) and took the time to go through the vehicle thoroughly. He inspected important areas including the tires, wipers, brakes, fluids, and overall vehicle condition while also focusing on the alignment concerns we brought in. What stood out to me the most was that Mr. Kenny personally came out from the shop to speak with us about Black Beauty. Instead of having everything communicated only through the service advisor, Kenny took the time to explain his findings directly from his perspective as the technician who inspected the vehicle. That level of communication, honesty, and professionalism means a lot. During his inspection, Kenny identified the alignment concerns and found issues with the front passenger-side upper and lower tie rod components, including damaged adjustment areas that prevented proper adjustment. He explained what he found and helped us understand the correct steps needed moving forward. I also want to recognize Mr. Gary, the service advisor, for his excellent communication and customer service. Gary kept us informed throughout the process, explained everything clearly, and showed confidence in Kenny’s inspection and recommendations. The trust between a technician and service advisor says a lot about the quality of the team at Banner Ford. The Banner Ford team corrected the alignment concerns and did not charge us for the alignment service. Their willingness to properly diagnose the vehicle, explain the findings, and take care of the customer truly stood out. I also want to personally wish Mr. Kenny a speedy recovery as he prepares for shoulder surgery and will be out of the shop for approximately two months. I hope his recovery goes smoothly, and I look forward to seeing him back in the shop doing what he does best. Technicians with his level of experience, knowledge, and dedication are extremely valuable. Thank you again to Mr. Kenny, Mr. Gary, and the entire Banner Ford team for taking care of Black Beauty and treating us with respect. Your professionalism, honesty, and commitment to quality automotive service are greatly appreciated. I highly recommend Banner Ford to anyone looking for experienced technicians, excellent communication, and a team that truly cares about doing the job right.

Will do business again in the future! Great pricing on the 2018 Jeep Sahara and the salesman Ivan Lopez went about and beyond - sending me additional pictures and FaceTime me so I can hear the motor for myself.

Update 7/27/26: Frank in service was a very clear communicator and my truck was in and out for routine maintenance in no time. Spencer in service was very friendly and made sure I had all my questions answered at the end of my service appointment. Someone else made sure I knew there was coffee and where the bathrooms were located. I’ll be back!

Justin the service advisor is by a wide margin one of the best dealer service guys out there. After I bought my used F150 Lightning at a dealership in Birmingham, Alabama, they’ve been taking great care of me ever since. When taking the truck in for anything, they keep in touch and are able to quickly get messages back and forth through their answering service which works well. Leave a message and he’ll call you back immediately, usually with good news. Even big repairs are same-day and they’re never too busy to keep you informed and updated on the status of your baby. Thank you, Justin, for a great experience at the dealership. If you pull into service and are greeted by Justin, rest easy; you’re in amazing hands! He will take care of you and your vehicle and get you back on the road quickly with confidence. They really take care of you here at Banner and Justin Ard is an amazing guy who genuinely cares about you, your family, your peace of mind with your vehicle, your wallet, and your time. THANK YOU SO MUCH 💪🙏

Had my vehicle serviced. Quality people and great service!

Call Ivan for all your needs. We where traveling out west and needed a truck upgrade to haul our camper. He was quick to respond. Followed through with all question. He went above and beyond. I buy several several trucks per year for our business. He is my new go to truck guy.

Ivan was a pleasure doing business with. He spoke with me and not at me like most sales people do. Thank you Banner Ford for everything!

Ivan went above and beyond to help us find a car! We've had our car for 1 years and love it!

We purchased a used jeep in very good condition. I've bought many cars in my lifetime. With this one There was no pressure and our sales person Ivan was very cool did his best to give us a good price on the vehicle. Would purchase another vehicle in the future.

Ivan was extremely helpful and went above and beyond

Had a great experience with Mr Ivan Lopez. He put my daughter in her dream car (Camaro) and she was all smiles. He even explained to her about the car and how to be safe. I will be sending all my friends and family to him. Thanks to Ivan and Banner Ford for everything you guys did! Yall have earned a forever customer!

Ivan is Amazing and helped me find the vehicle that I needed. Banner Ford is the great place to shop for a good vehicle.

Great experience really great people the smoothest buying experience ever Ivan was the best salesman 100% recommend