Customer Reviews

Had a really great experience overall! Ivan Lopez was an awesome salesperson from start to finish. Since we were purchasing from out of state, he really went above and beyond to make the process easy. He FaceTimed us, sent plenty of videos, answered all of our questions, and got all the numbers together before I even made the trip out there. Once everything was lined up, I booked my flight, and Ivan made sure the entire process went smoothly when I arrived. He took his time showing me how pretty much everything worked, which I definitely appreciated, especially since I had about a 5-hour drive home! He also made sure the truck was cleaned up and ready before I arrived. Even the guys detailing the truck were super friendly, welcoming, and made the experience that much better. Also, a big shoutout to the Finance Manager, Lon! He was extremely transparent and went through everything with a fine-tooth comb. You can tell he takes pride in making sure everything is done RIGHT and that you understand exactly what you’re signing. I would 100% recommend checking this place out. Definitely ask for IVAN LOPEZ! By the time you leave, you’ll honestly feel like family. From the front office to the back office, finance, maintenance, and everyone in between — the entire team was awesome! Thank you guys for making what could’ve been a stressful out-of-state purchase such a smooth and enjoyable experience. I’d absolutely do business with them again!

My wife and I bought from Banner a year ago. Had issue after issue and Banner’s service department was an absolute disaster. One night. I ran into the president, Rick Flick. He was kind. Offered to help alleviate my situation. He put me in touch with new service manager, Frankie and the new shop foreman, Keith. Both were OUTSTANDING! Fixed my car, personable, true to their word, and honest. Give them a try now. Rick has really turned it around and Frankie is 10/10 as a service manager. Thankful to have ran into Rick and the great staff at Banner.

Awesome

Amy Horstkamp gave me the best customer service and got my car fixed with no issue due to a recall. I will definitely use them in the future. I am a very satisfied customer!!

Service Manager was kind & professional! Keep up the great care & work!

Hi I’m Melinda just was curious about my boy Earvin :) I haven’t seen him off highway in a while and I had few friends stop by looking say his desk was moved had really clean and nice area. He would always meet everyone and make everybody day everyone I know says he’s a genuine guy. He would be on lot everyday making people laugh and being himself tell him give me call I’m still in market and we not buying from nobody but Earvin

Great experience and great customer service

Simply amazing on all levels. Hands down the best of the best. Greg you have set the bar. Congrats to you.

Was looking for a new truck for my dad, ended up getting assistance from salesman named Shae Wood. He was very helpful and I didn't feel like I was being excessivley pressured into anything I didn't want. Probably best car buying experience I've had. He called and checked in on us later after the sale as well. Great customer service.

We are so thankful for the quick, efficient, and friendly service we received this afternoon! The team fixed our truck fast and effectively, allowing us to get back on the road and make it home safely. Their professionalism and expertise made all the difference. Highly recommend!

Dropped my vehicle into service for repairs and my service provider Aaron Davenport made the experience great and effortless. He is by far they best service provider every!!!

Banner helped me with a inverter failure on my new truck that I purchased at different dealer . The dealer I bought it from said they would take care of any issues and being out of town was not a problem . The dealer never followed up with me so I took it to Banner and had my truck repaired in les than 24 hours !! Learned my lesson and will be buying from Banner 100% from now on .

I had an outstanding experience with the parts and service team! Everyone we dealt with was extremely courteous, knowledgeable, and helpful. They went above and beyond in helping us get a replacement to a lost key fob in a compressed timeframe since the vehicle was needed for an out-of-state trip. Will definitely use them for future vehicle needs.

First off, I hate going to dealerships for service, as I can do most things myself. We were traveling through on our way back home from vacation when I had a sudden front end issue with our truck. After the first shop failed to find an issue, I called Sheryl with Banner Ford and she was able to get me in right away so we wouldn't be stranded over the weekend. They quickly determined the front right hub was coming apart and got it changed quickly to get us back on the road. They had me out the door in less than 2 hours. Being a dealership, the prices are severely overinflated as I could have bought the part elsewhere for almost half the price. The only reason they get 4 stars instead of 5 is the price, but I am still very thankful for the quick turnaround and overall service that Sheryl and the mechanic provided.

We had an issue with our truck while traveling through the area pulling our fifth wheel trailer. I called and Sheryl told us to bring it right in. We did and they looked at the truck immediately and, after some repairs, our issue was resolved. A huge shout-out and thank you to Sheryl and technician Sammy for your prompt and courteous service. You are the best!!! Thank you from the Canadians!

Good coffee

I had my wife's 2020 Explorer and my 2018 F150 serviced yesterday. I used the concierge service to pick up and drop off my vehicles. The drive was Alvin and he is just fantastic. The mechanic found some issues with my wife's car that could have been really bad, but they caught it and repaired it. My truck's rear tire has a nail in the sidewalls on the inside of the tire. I didn't even know about it. It will be fixed on Monday. They had to order the tire. But the biggest standout for me was the service advisor, Rachel Chandler. She is absolutely the best person they have. She kept me informed every step of the way. She is the epitome of customer service and professionalism. I want to thank all the people at Banner Ford that was involved in my experience yesterday.

⭐⭐⭐⭐⭐ Five-Star Service Banner Ford I want to give a huge thank you to the entire team at Banner Ford for the outstanding service they provided for my 2014 Ford Explorer, “Black Beauty.” As someone who is passionate about the automotive industry and working toward becoming an automotive technician, I truly appreciate technicians and service professionals who take pride in their work, communicate clearly, and properly diagnose vehicles instead of simply treating symptoms. I brought Black Beauty to Banner Ford after experiencing ongoing alignment concerns following suspension work. From the moment we arrived, we were treated with respect, professionalism, and genuine care. A special thank you goes to Mr. Kenny, a technician with over 40 years of experience in the automotive industry. Kenny performed a full vehicle inspection (FEA) and took the time to go through the vehicle thoroughly. He inspected important areas including the tires, wipers, brakes, fluids, and overall vehicle condition while also focusing on the alignment concerns we brought in. What stood out to me the most was that Mr. Kenny personally came out from the shop to speak with us about Black Beauty. Instead of having everything communicated only through the service advisor, Kenny took the time to explain his findings directly from his perspective as the technician who inspected the vehicle. That level of communication, honesty, and professionalism means a lot. During his inspection, Kenny identified the alignment concerns and found issues with the front passenger-side upper and lower tie rod components, including damaged adjustment areas that prevented proper adjustment. He explained what he found and helped us understand the correct steps needed moving forward. I also want to recognize Mr. Gary, the service advisor, for his excellent communication and customer service. Gary kept us informed throughout the process, explained everything clearly, and showed confidence in Kenny’s inspection and recommendations. The trust between a technician and service advisor says a lot about the quality of the team at Banner Ford. The Banner Ford team corrected the alignment concerns and did not charge us for the alignment service. Their willingness to properly diagnose the vehicle, explain the findings, and take care of the customer truly stood out. I also want to personally wish Mr. Kenny a speedy recovery as he prepares for shoulder surgery and will be out of the shop for approximately two months. I hope his recovery goes smoothly, and I look forward to seeing him back in the shop doing what he does best. Technicians with his level of experience, knowledge, and dedication are extremely valuable. Thank you again to Mr. Kenny, Mr. Gary, and the entire Banner Ford team for taking care of Black Beauty and treating us with respect. Your professionalism, honesty, and commitment to quality automotive service are greatly appreciated. I highly recommend Banner Ford to anyone looking for experienced technicians, excellent communication, and a team that truly cares about doing the job right.